Refund policy

Return and Refund Policy for Luxurious Beauty Collection

At Luxurious Beauty Collection, we are committed to providing premium beauty products. Due to the nature of our luxury items, all sales are final, and returns are only accepted for products that arrive damaged or defective. Please read our policy carefully to ensure a smooth experience.

1. No Returns or Exchanges:

  • All sales are final. We do not accept returns, exchanges, or refunds for items unless they arrive damaged or defective.
  • Hair extensions, wigs, and beauty products cannot be returned once they have been opened, used, or altered.
  • Custom orders, final sale items, and discounted products are non-returnable and non-refundable.

2. Damaged or Defective Items:

  • If your item arrives damaged or defective, you must notify us within 24 hours of delivery.
  • To report a damaged or defective item, email us at [email] with:
    • Your order number
    • A detailed description of the issue
    • Clear photos of the damaged product and packaging.
  • Claims made after the 24-hour window will not be accepted. Failure to report damage within this timeframe will result in ineligibility for a replacement.

3. Replacement Process:

  • After verifying your damage claim, we will arrange for a replacement of the same item.
  • We do not offer refunds; only replacements are provided for verified damaged or defective products.
  • If the item is out of stock, we will offer a store credit or exchange for an item of equal value.

4. Non-Returnable & Non-Refundable Items:

  • Items that have been opened, used, or altered are not eligible for return or replacement.
  • Custom orders, final sale items, and discounted products are non-returnable and non-refundable.

5. Order Cancellations:

  • Orders cannot be cancelled or modified once placed. Please ensure all details are correct before completing your purchase.

6. Restocking Fee:

  • A $25 restocking fee applies to returned items due to incorrect address or refusal of delivery.

7. Avoiding Disputes:

  • By purchasing from Luxurious Beauty Collection, you agree to our no-return policy and acknowledge that damage claims must be reported within 24 hours. Clear photos are required to validate your claim.
  • We provide replacements only (no refunds) to protect our revenue while addressing legitimate damage issues.

8. Late or Missing Replacements:

  • If you haven’t received your replacement within the specified timeframe, please contact us at [theluxuriousbeautycollection@gmail.com ].